Senior HR Generalist

We are now looking for a dedicated and proactive HR Generalist to join our dynamic team. This role plays a key part in supporting day-to-day HR operations, ensuring compliance with HR policies and employment laws, and driving employee engagement initiatives to foster a positive and productive workplace.

Your Key Responsibilities

• Staffing: Develop and execute scalable hiring plans for both office and outlets staff
• Onboarding: Oversee the end-to-end onboarding experience. Collaborate with department heads to structure training roadmaps that set new hires up for immediate and long-term success.

• Payroll Processing: Manage end-to-end multi-outlet payroll (processing shift differentials, statutory deductions, and public holiday pay).
• HRIS Management: Optimize HR Information Systems (HRIS)

• Employee Engagement & Culture: Roll out structured programs / initiatives that foster value-driven corporate culture.
• Recognition & Rewards: Design and manage transparent recognition strategies (daily, weekly, and quarterly) to ensure hard work is visible and appreciated
• Retention Strategies: Monitor turnover metrics and introduce targeted incentive programs, benefits, and engagement initiatives.
• Performance Management: Execute performance review cycles
• Employee Relations: Serve as the escalation point for conflict resolution, grievance handling, and disciplinary actions.

• Labor Laws: Ensure strict adherence to local labor regulations (e.g., Working Hours regulations, maximum overtime limits, minimum wage laws).
• Work Passes: Manage visa/work pass applications, renewals, and cancellations for foreign workers (often utilizing the Ministry of Manpower portal in Singapore).
• Work Injury Compensation (WICA): Maintain compulsory WIC insurance policies for all manual store crew and non-manual workers under regulatory salary thresholds.
• Health & Safety: Partner with operations to ensure compliance with food safety and workplace safety standards.

What we are looking for:

• 5+ years of HR generalist / operation experience, with at least 2 years in a multi-unit F&B, QSR or retail environment.
• Proficiency in HRIS (e.g. BIPO, Infotech), scheduling software.
• In-depth understanding of local employment acts and work pass administration.
• Solution driven mindset and strong problem-solving abilities
• Exceptional crisis management, conflict resolution, and the agility to balance strict corporate policies with the dynamic needs of restaurant operations.
• High integrity and discretion when handling confidential information
• Fluent in English, both written and spoken

• Be part of a fast-growing organization with strong leadership support and a clear vision
• Take on a high-impact role where your work directly shapes company culture and employee engagement
• Growth your career with exciting opportunities in a rapidly expanding regional business