Senior Application Support Analyst AVP / VP

placeSingapore scheduleFull-time calendar_month1/4/26

Senior Application Support Analyst (AVP / VP)

Responsibilities:

Lead the provision of application support for several mission-critical banking applications.
Monitor applications and provide both Level 2 and Level 3 support.
Perform troubleshooting and root cause analysis (RCA) to ensure applications remain operational and issues are resolved promptly.
Manage incidents and issues related to assigned applications.
Lead the team in conducting root cause analysis for recurring or high-impact problems.
Automate processes to improve efficiency and reduce manual intervention.
Ensure timely resolution of high-severity incidents, minimizing business impact.
Prepare and deliver management reports on application performance, incidents, and resolutions.

Requirements:

Minimum 10 years of experience, with at least 6 years in managing application support.
Experience in the banking industry is essential.
Proven track record in supporting complex applications.
Strong technical background with the ability to perform hands-on troubleshooting.
Proficient in Windows operating systems and database management.
Experience with scripting, including VBScript.
Skilled in troubleshooting Windows system issues.
Solid experience in incident and problem management.
Strong analytical and problem-solving skills.
Excellent communication skills.

Interested candidates, please email your latest resume to [email protected]

EA License: R1108479 | EA Registration: 25C2690

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