Account Manager

THE ROLE:

We seek someone who thrives in building relationships from the ground up, opening new doors and closing complex deals.

THE RESPONSIBILITIES:

• Build and maintain strong relationships with assigned clients, understanding their business needs and goals.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Conduct regular check-ins and meetings with clients to assess satisfaction and gather feedback.
• Collaborate closely with cross-functional teams to deliver solutions that meet clients' requirements.
• Present and demonstrate products or services to clients, highlighting their value proposition.
• Identify upselling and cross-selling opportunities within your client base.
• Develop account plans and strategies to maximize client retention and revenue growth.
• Prepare and deliver regular performance reports and business reviews to clients.
• Proactively address client issues, troubleshoot challenges, and resolve conflicts as they arise.
• Stay informed about industry trends, market developments, and competitor activities to provide insights to

• Attend industry events, trade shows, and conferences to represent the company and network with clients.
• Ensure accurate and up-to-date client information and activities in the CRM system.
• Collaborate with the sales team to support new client onboarding and account transitions.
• Achieve and exceed assigned sales targets and objectives.

THE SKILLS AND EXPERIENCE:

• Proven experience in account management, sales, or customer relationship management.
• Strong understanding of the industry, market trends, and competitive landscape.
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with clients.
• Effective negotiation and problem-solving abilities.
• Self-motivated and results-driven approach.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to work independently as well as part of a collaborative team.
• Detail-oriented and capable of managing multiple tasks simultaneously.
• Willingness to travel for client meetings and industry events as needed.