Quality Assurance Officer (Local Bank, QC calls, Central)

RecruitFirst is hiring! You will be outsourced to:

Location: Central

Working Hours: Mon – Fri: 9am – 6.30pm

Duration: 12 months contract

Job Description:

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 55 of closed sales calls per day for ACQ and Customer engagement AF, Retention Team and Credit Sure.
• Review of 3 additional calls per new hire of closed sales calls per day ( 3 new hire as of April 2024 ).
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send QA related reports to company's management and team (NMD, SQ monthly, Penalty points table)
• Compiling all Annual Fee cards and send for processing
• Keep track on all the status of QA cases from beginning to end process and provide update to management.

Requirements:

• Min Diploma or Degree in Business, Finance, or a related field
• Open to those without working experience
• Minimum 1–2 years of experience in a quality assurance, customer service, or call monitoring role, preferably within the banking or financial services sector
• Prior experience in call auditing or compliance-related work will be an added advantage.
• Singaporeans only.