ServiceNow ITSM and ITOM Technical Consultant

This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.

Candidates will be experienced in leading ServiceNow engagements end to end,

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Providing hands-on ServiceNow related development expertise, supporting arrange ServiceNow based consulting initiatives.
• Work closely with a team of architects, SMEs, process consultants in end-to-end implementations
• Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Document and gain acceptance / approvals of selected final solutions.
• Execute technical solutions in capacity as a technical consultant /Developer.

Qualifications, Skills and Experience Requirements:

• Bachelor's degree with at least 4 years of ServiceNow development experience
• Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
• At least two full lifecycle ServiceNow implementations
• Programming expertise in Java, JavaScript or other functional programming languages
• Demonstrated understanding of ITIL practices
• Excellent written and oral communication skills.

• ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is preferred in ITSM and ITOM Product lines
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities