Order Management Specialist

We are looking for a Customer Program Executive (Order Management) to support end-to-end customer order execution for semiconductor customers. This role serves as a key coordination point between customers, commercial, technical, planning, production, logistics, and finance teams to ensure accurate order processing, on-time delivery, and smooth customer operations.

Key Responsibilities

• Download and manage RFQ packages from customer portals.
• Request and follow up on missing or additional RFQ information from customers.
• Maintain accurate RFQ tracking and documentation.

• Perform daily review of customer PO reports to identify new POs or changes.
• Check item master (IM) availability and revision status.
• Coordinate with Commercial and Technical teams on IM creation and updates.
• Maintain and circulate IM tracking reports.

• Load and firm Sales Orders based on quoted lead times and master data.
• Acknowledge customer POs and confirm order acceptance.
• Coordinate with Production and Planning teams to confirm commit dates.
• Update customers on delivery commitments and changes.

• Review schedules and manage committed delivery dates.
• Expedite materials and parts in collaboration with NPI and Production teams.
• Track and monitor On-Time Delivery (OTD) against customer required dates.

• Check stock availability and storage locations prior to shipment.
• Arrange and coordinate local and overseas shipments.
• Prepare shipment documents (PTN, packing SDN) and ensure proper labeling.
• Provide shipment status updates to customers and internal stakeholders.

• Follow up on invoicing and payment matters with internal teams and customers.
• Support resolution of billing or payment-related issues.

• Diploma / Degree in Business, Supply Chain, Engineering, or related field.
• 2–5 years of experience in order management, program coordination, customer operations, or supply chain roles.
• Prior exposure to semiconductor, EMS, or manufacturing environment is preferred.
• Experience working with ERP systems (e.g. SAP, Oracle, Workday or similar).
• Strong coordination, follow-up, and organizational skills.
• Comfortable working with multiple stakeholders and tight timelines.
• Detail-oriented with good documentation and tracking discipline

• Working Hours : 8.15am to 5.30pm (Mon-Fri)
• Location : Changi North
• Company Bus : Pick up at Ang Mo Kio, Yishun, Hougang, Punggol, Pasir Ris, Bedok, Tampines MRT/Interchange

We regret that only shortlisted candidates will be notified.

Thank you for applying!