Order Management Analyst (Customer Service)
Allied Container Services Pte Ltd Geylang Full-time
JOB SUMMARY
The Order Management Analyst is responsible for managing the end-to-end order process, from order receipt to delivery. This role ensures that all customer orders are accurately processed, tracked, and fulfilled in a timely manner while coordinating with internal teams such as sales, logistics, and warehouse to achieve high customer satisfaction.
RESPONSIBILITIES- Order Processing
Ensure correct product codes, quantities, and pricing in the order entry.
- Coordination & Communication:
Communicate with customers on order status, shipment schedule, and any discrepancies.
- Inventory & Delivery Monitoring:
Monitor delivery schedules to ensure on-time delivery to customers.
- Documentation & System Management:
Maintain accurate records in order management systems(IPOS).
- Issue Resolution:
Escalate complex issues to relevant departments and follow up to ensure resolution.
- Reporting:
Track KPIs such as order accuracy, delivery lead time, and customer satisfaction.
JOB REQUIREMENTS- Diploma or Degree in Business Administration, Supply Chain, or related field.
- Minimum 2–3 years of experience in order management, customer service, or supply chain.
- Strong coordination and communication skills.
- Proficiency in Microsoft Office (Excel, Power point) and CRM systems.
- Detail-oriented, organized, and able to work under pressure.
- Fluency in English (Korean, Chinese, Japanese language proficiency is a plus).
- Monday – Friday: 8.30am – 5.30pm
- 20 Penhas Road Singapore 208184 (Lavender Office)
- General Manager
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