Customer Service Officer - Toa Payoh

apartmentWALKING ON SUNSHINE PTE. LTD. placeToa Payoh descriptionPermanent calendar_month12/6/25

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence.

Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

Bada Hair (Previously known as Leekaja Beauty Salon)
Walking on Sunshine
You Are My Sunshine
Ministry of Scalp Therapy
F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

Communicate with customers, understand their needs and attend to their queries
Handle and resolve customers’ feedbacks and concerns
Ensure a wonderful salon experience for our customers to increase customer retention
Handling phone enquiries with etiquette
Serving light refreshments to customers and attending to their needs
Schedule customers’ appointments and other ad-hoc duties as assigned
Gather customer satisfaction levels and feedback on customer services for continuous improvement
Provide feedback and ideas to improve operations and enhance customer experience
Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

Well-groomed and maintain a professional self that suits our salon image.
Good and precise communication skills
Service oriented and passionate about serving customers
Prior experience in the beauty line would be advantageous
Prefer can start immediately

WHAT TO EXPECT :

Training is provided
Opportunity for career progression
Staff Discounts
Birthday Vouchers
Annual Leave, Marriage and Compassionate leaves
Good performance annual increment
Referral incentive

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