Call Centre Project Manager (1 Year Contract) Up $8K

apartmentPERSOL placeToa Payoh descriptionTemporary calendar_month7/4/26

Position: Call Centre Project Manager
Salary: $7,000 – $8,000
Contract Duration: 12 months, 5-day workweek

Work Location: Near to Clarke Quay MRT

Duties:

Assist the management team and stakeholders to achieve operational objectives.
Provide regular statistical reporting and updates of various survey projects progress alongside survey statistics.
Provide sound recommendations to strategic plans and reviews.
Develop project plans with identified resources and budgetary needs.
Prepare and complete action plans devised in the efforts to improve quality and customer service standards.
Implement production, productivity, quality, and customer-service standards.
Conduct after-action reviews to improve processes and propose new initiatives.
Manage various stakeholders to ensure that operations are aligned with desired business outcomes.
Provide guidance and advice to survey interviewers to ensure that the surveys are conducted in a timely manner and expected behavior and efficiency standards are achieved.
Perform Root Cause Analysis for service failures and develop future preventive measures and SOPs.
Responsible for Business Continuity Plan (BCP) and crisis management SOPs.
Coordinate with various survey teams to provide solutions for escalated cases.
Manage deadlines and ensure timeliness of data collection.
Any other ad-hoc duties

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