Customer service officer/agent | changi airport | $5000 joining bonus | no exp - Bedok

apartmentHey Rocket placeBedok scheduleFull-time calendar_month6/9/25

Join the Aviation Industry – Customer Service Roles Available

Be part of creating exceptional travel experiences.

We are looking for dynamic, dedicated, and service-oriented individuals to join our team as Customer Service Officers (CSO) and Customer Service Agents (CSA).

Whether you’re leading a team or delivering outstanding service to passengers, this is your opportunity to build a meaningful career in aviation. If you enjoy meeting people, thrive in a fast-paced environment, and want to grow professionally, we want you on board.

Job Responsibilities

Customer Service Officer (CSO)

Lead. Inspire. Excel.

As a CSO, you will:

Guide and mentor your team to deliver exceptional service
Take charge during critical situations, making key operational decisions
Uphold safety and compliance standards
Collaborate with Duty Managers for smooth daily operations
Foster a positive, professional, and high-performing team culture

Customer Service Agent (CSA)

Be the face of our service.

As a CSA, you will:

Assist passengers at check-in and departure areas
Provide friendly and professional service, including support for passengers with special needs
Ensure a premium experience in exclusive lounges
Handle basic computer transactions and reception duties confidently

Who We’re Looking For

For CSO: Diploma holders in any discipline with strong English communication skills
For CSA: Proficient in English; a second language is an advantage
Pleasant, approachable, and professional with strong interpersonal skills
Team player who thrives in a fast-paced environment
Able to multitask and work independently under tight deadlines

Attractive Compensation and Benefits Package

Customer Service Officer (CSO):

Competitive base salary for diploma holders
Shift allowances and overtime pay
Joining bonus (if eligible)
Annual Wage Supplement (AWS) and performance bonus
Convenient staff transport for midnight shifts

Customer Service Agent (CSA):

Attractive base salary, based on experience and qualifications
Shift allowances and overtime opportunities
Joining bonus (if eligible)
Staff transport for late-night shifts

Daniel Ng (R25126885)

Hey Rocket Pte Ltd (EA 21C0816)

electric_boltImmediate start

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