IT Support Engineer (12 months contract) - Toa Payoh

Job Responsibilities:

• Implement and manage Application Allow Listing (AAL).
• Identify, analyze, and remediate malware threats.
• Ensure proper tagging and tracking of IT assets.
• Facilitate smooth operational transitions to local IT.
• Contribute to long-term support planning for cybersecurity activities (0.2 FTE).
• Troubleshoot and resolve IT technical issues.
• Maintain high-quality service delivery and consistent service reliability.
• Collaborate with Fab Operations and other teams.
• Train new support employees, consultants, and temporary staff.

Job Requirements:

• Proven IT technical support experience.
• Knowledge of AAL, malware remediation, and asset tagging.
• Strong troubleshooting and problem-solving skills.
• Effective collaboration with cross-functional teams.
• Excellent communication and interpersonal skills.
• Proactive, self-motivated, and focused on continuous improvement.
• Efficient handling of requests and incidents.
• Proficiency in IT operating Systems (Windows, Linux), software applications, and hardware components
• Ability to diagnose and resolve technical issues efficiently
• Expertise in handling incidents during tool deployments and configurations, ensuring prompt resolution of unforeseen issues

Job Expectations:

• Successful deployment of tools and reliable local IT support.
• Smooth operational transitions and efficient handling of requests/incidents.
• Effective collaboration to maintain high service quality.
• Maintain user trust and ensure smooth operations.

• Diploma in IT, Network Engineering, or related field
• 4-5 years in technical support or related IT field
• Customer service in a manufacturing environment
• IT systems deployment (Carbon Black CB, Baramundi, BeyondTrust)
• Direct working support experience in clean-room environment will be added advantage