Toa Payoh - IT Support Engineer (1-year Renewable Contract)

Job Description - IT Support Engineer (1-year Contract) @ Singapore

The broad areas of your job responsibilities will cover the following :

• Desktop Support Engineer - job function
• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirements. Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Ideal candidate should possess the following :

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years’ related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be an added advantage

1. Location - Roaming across Singapore (not committed to one location for 3-6 months)
2. Working Hours – Monday - Friday - (7.00am - 4.00pm)
3. Work Arrangements - Onsite role