Toa Payoh - Senior Executive, Transformation Office

Purpose of the Role

As a trusted team member in the Transformation Office, the Senior Executive plays a vital role in ensuring that projects are well-organized, stakeholders are engaged, and leadership has timely and accurate information to make decisions.

1. Strategic and Administrative Support to the CEO

• Provide comprehensive administrative and strategic support to the CEO, in coordinating and monitoring key organizational initiatives and Board priorities.
• Assist in preparing reports, presentation materials, and briefing notes.
• Follow up on project deliverables and ensure timely updates across relevant departments.

1. Assistance in Transformation Project Implementation and Initiatives

• Work with the CTO and project teams to help track progress of strategic projects and initiatives.
• Maintain dashboards, timelines, and status updates to support project oversight.
• Assist in organizing cross-functional meetings, documenting outcomes, and tracking follow-up actions.

1. Sector Research and Innovation Support

• Conduct research on industry trends, digital transformation, and emerging practices relevant to the social service sector.
• Summarize insights into accessible formats to inform strategic discussions.
• Help identify potential opportunities for innovation within existing programmes or services.

1. Change Management Support

• Contribute to the development of communication and training materials related to change initiatives.
• Support internal engagement efforts to promote understanding and acceptance of new processes or systems.
• Coordinate logistics for workshops or capacity-building activities.

1. Continuous Improvement and Knowledge Management

• Assist in collecting feedback on current processes and propose simple improvements.
• Help develop and maintain documentation, templates, and toolkits for internal use.
• Support knowledge-sharing initiatives within and across departments.

• Bachelor’s degree in Business Administration, Strategic Management, Social Services, or related fields.
• 3–5 years of experience in a project coordination, strategy support, or operations role.
• Experience working in cross-functional teams or supporting strategic initiatives is preferred.
• Familiarity with project tracking tools and digital collaboration platforms.
• Strong organizational skills with attention to detail.
• Effective written and verbal communication.
• Able to manage multiple tasks and timelines.
• Skilled in research, synthesis, and preparation of concise materials.
• Proficient in tools like MS Office, project dashboards, and digital planning tools.
• Self-motivated and eager to learn.
• Team player with a collaborative mindset.
• Adaptable, dependable, and calm under pressure.
• Passionate about contributing to transformation and social impact.