Executive / Senior Executive, Venue Operations (Singapore Indoor Stadium) - Toa Payoh

You will oversee and support event-specific functions, supervise scheduled events and activities, and effectively manage the overall operations of the Indoor Stadium. Your focus will be on providing all stakeholders, partners, and patrons with the best experiences for every event held at the Sports Hub.

Executive / Senior Executive, Venue Operations (Singapore Indoor Stadium) 1 year contract

Roles & Responsibilities

• Coordinate with event promoters and stakeholders to understand event requirements and ensure seamless execution.
• Develop comprehensive operations plans that meet international standards for each event including scheduling, logistics and ticketing.
• Conceptualize seat maps and event overlays, considering factors such as event requirements, audience capacity, and safety regulations.
• Collaborate with event organizers to design optimal seating arrangements and ensure efficient utilization of the venue’s seating capacity.
• Oversee the implementation of operations plans, ensuring that all aspects of the event run smoothly and efficiently.
• Work closely with partners, hirer/promoters, and various government authorities to ensure compliance with all license requirements and regulations.
• Foster positive relationships with stakeholders, addressing concerns and maintaining open lines of communication.
• Collaborate with event managers to ensure compliance with operational guidelines for respective assigned events.
• Ensure adherence to all legal and regulatory requirements related to event operations.
• Stay up to date with industry best practices and changes in regulations, implementing necessary adjustments to ensure compliance.
• Ensure that event planning and execution adhere to international standards of excellence.
• Continuously improve operational process and procedures to enhance the quality of events hosted at the Indoor Stadium.
• Collaborate with cross functional teams, such as venues team, marketing, sales, and finance to ensure coordinated and successful event delivery with the allocated timeline.

• Collaborate closely with promoters/hirers to understand their event requirements and provide support throughout the event planning and execution process.
• Capitalize on developed operational and service checklists as part of venue Standard Operating Procedure (SOP) to ensure alignment.
• Ensure all commercial obligations are effectively managed and delivered to maximize value for both Singapore SportsHub and promoters/hirers.
• Oversee the cleanliness, maintenance and overall readiness of the facility, working closely with the facilities management team to meet the highest standards.
• Supervise maintenance activities schedule, security measures, manage relationships with vendors and service providers.
• Ensure that Kallang Alive Sports Management Co meet all contractual Key Performance Indicators related to venue operations.
• Monitor and track compliance and contractual obligations, addressing any deviations and taking appropriate corrective actions.

• Maintaining established safety protocols and emergency procedures within the Indoor Stadium.
• Ensure compliance with relevant safety regulations and standards.
• Collaborate closely with security personnel from our Facility management partner, local authorities, and emergency services to identify and address potential risks or incidents.
• Continuously evaluate and enhance safety measures to maintain a secure environment for all stakeholders.
• Stay updated on industry best practices and advancements in safety and security technology, implementing them when appropriate.
• Ensure adherence to all relevant safety and security regulations including local laws, building codes and industry standards.
• Solicit feedback from all stakeholders, including staff, event organizers, and patrons regarding safety and security measures and overall venue experience.
• Proactively seek opportunities to outperform standard safety and security practices, implementing best practices whenever possible.
• Promote a safety- conscious culture among all team members and contractors working at the venue.

• Collaborate with the Event Staffing department to ensure compliance with event staffing policies and procedures.
• Engage and motivate casual staff members, fostering a positive work environment and promoting teamwork.
• Providing comprehensive training and briefing to ensure staff members are well – equipped to perform their duties effectively.
• Create work schedule for casual staff members, considering event requirements.
• Assign duties and responsibilities to staff members based on their skills and capabilities.
• Ensure proper staffing levels for each event, considering factors such as event size, complexity, and customer service requirements.
• Supervise and monitor the performance of casual staff members during events, ensuring adherence to Standard Operating Procedures and service standards.
• Providing guidance and support to staff members, addressing any issues or concerns that arise during events.
• Foster a culture of continuous improvement by encouraging staff members to share feedback and ideas for enhancing operations.
• Collaborate with other departments such as security, facilities management, and administration to ensure seamless coordination and communication during events.
• Ensure that all casual staff members adhere to relevant policies, procedures, and regulations, including health and safety guidelines.

• Assist with customer service initiatives, setting the standard for exceptional service throughout the venue.
• Foster a customer-centric culture among the team, emphasizing the importance of delivering outstanding service at all touch points.
• Handle guests inquiries and concerns, resolving issues in a prompt and satisfactory manner.
• Continuously monitor guest satisfaction levels and implement improvements based on feedback and insights.
• Proactively identify opportunities to enhance the overall fan experience at Singapore Indoor Stadium.
• Implement best practices operational and service standards to ensure consistent excellence in customer service.
• Continuously evaluate customer service processes and procedures, seeking opportunities for improvement.

• Ensure adherence to administrative processes, including documentation, record keeping and drafting meeting minutes.
• Collaborate with relevant departments to gather necessary information and compile accurate meeting minutes for distribution.
• Maintain organized and up to date files and records, ensuring easy retrieval and reference when needed.
• Take responsibility for equipment management, including checking and maintaining the functionality of all equipment used for venue operations.
• Ensure proper inventory management of equipment, keeping track of their availability, condition, and location.
• Generate reports on equipment status, maintenance activities, and any issues or concerns that require attention.
• Coordinate with the facilities management team or external service providers to oversee equipment maintenance and servicing.
• Liaise with procurement and finance department to procure necessary equipment and supplies, ensuring alignment with budgetary constraints and operational needs.

• Diploma/ Bachelor’s degree or better from an accredited college or university, preferably in Events management or a related field but not essential.
• Minimum of one (1) year experience [Executive]/ two (2) years’ experience [Senior Executive] within event operations and planning, or the management of an arena, Stadium or mixed entertainment environment.
• Effective oral and written communication skills to communicate with internal and external stakeholders.
• Strong attention to detail and organizational skills to manage multiple events simultaneously.

• If you are facing issues submitting your application through Linkedln, please email us your resume with the job title. Only shortlisted candidates will be notified.
• The level of appointment will depend on the qualifications and experience of the candidate.
• For more information on Kallang Alive Sport Management, refer to www.sportshub.com.sg