Customer Service Officer (Temporary – Maternity Cover)

apartmentThe Ultimate Pte Ltd placePunggol descriptionTemporary calendar_month 

Job Summary

We are seeking a proactive and customer-focused Customer Service Officer to provide temporary support during a maternity leave period. The incumbent will be responsible for handling customer enquiries, resolving issues, and ensuring a high level of service delivery in line with company standards.

Key Responsibilities
  • Handle incoming customer enquiries via phone, email, and walk-in channels
  • Provide accurate information on products, services, and company policies
  • Resolve customer complaints efficiently and escalate complex issues when necessary
  • Process orders, transactions, and service requests accurately
  • Maintain proper documentation and update customer records in the system
  • Follow up with customers to ensure issues are resolved satisfactorily
  • Support daily operational and administrative duties within the department
  • Collaborate with internal teams to ensure smooth service delivery
Requirements
  • Minimum [N/O/A] Level / Diploma in Business Administration or related field
  • At least 1 year of customer service experience (preferred)
  • Good communication and interpersonal skills
  • Customer-oriented with strong problem-solving abilities
  • Proficient in Microsoft Office applications
  • Able to work independently and in a fast-paced environment
  • Available to commence work in May
  • Candidates who can start immediately or within short notice will be preferred
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