Customer Service Officer (Temporary – Maternity Cover)

Job Summary

We are seeking a proactive and customer-focused Customer Service Officer to provide temporary support during a maternity leave period. The incumbent will be responsible for handling customer enquiries, resolving issues, and ensuring a high level of service delivery in line with company standards.

• Handle incoming customer enquiries via phone, email, and walk-in channels
• Provide accurate information on products, services, and company policies
• Resolve customer complaints efficiently and escalate complex issues when necessary
• Process orders, transactions, and service requests accurately
• Maintain proper documentation and update customer records in the system
• Follow up with customers to ensure issues are resolved satisfactorily
• Support daily operational and administrative duties within the department
• Collaborate with internal teams to ensure smooth service delivery

• Minimum [N/O/A] Level / Diploma in Business Administration or related field
• At least 1 year of customer service experience (preferred)
• Good communication and interpersonal skills
• Customer-oriented with strong problem-solving abilities
• Proficient in Microsoft Office applications
• Able to work independently and in a fast-paced environment
• Available to commence work in May
• Candidates who can start immediately or within short notice will be preferred