Senior Associate Executive/ Executive (Clinical Services Dept)

apartmentSingapore National Eye Centre placeOutram scheduleFull-time calendar_month 
Project Management and Support
  • Collaborate on operational planning initiatives including new clinical services, relocations, or renovations
  • Provide planning support for facility design, space and equipment planning input
  • Following up with stakeholders to ensure the overall project timelines are met
Operational Analysis & Modeling
  • Identify inefficiencies or bottlenecks in service delivery
  • Forecast patient demand and capacity requirements
  • Perform gap analyses for service delivery and identify areas for improvement or expansion
  • Model clinical workflows, volumes, space requirements, and resource allocation needs
Data & Reporting
  • Custom data pulls in response to urgent / one-time queries for ad-hoc analysis
  • Collate and monitor clinic key operational efficiency performance indicators (Waiting time, clinic load and patient experience/ flow) for Daily/ Weekly/ Monthly reports
  • Track outcomes of implemented service changes and report on effectiveness
  • Timely submission of reports
Stakeholder Engagement
  • Facilitate multidisciplinary planning meetings involving clinicians, administrators, and support services
  • Work with clinical leaders to gather input on current performance, barriers, and future opportunities
Resource Optimization
  • Predict future demand and capacity planning for services and resources (i.e Monitor clinic sessions/ clinical manpower, OT utilisation)
  • Provide support on clinic operational planning of doctors’ rosters and templates
Job Requirement
  • Minimum 2 years of experience in operations, preferably in healthcare setting
  • Highly driven and eager to acquire new knowledge and skills
  • Collaborative team player who takes initiative when necessary
  • Proficient in writing and able to engage effectively with stakeholders across different fields and levels
  • Adept with handling numbers and delivering clear presentations
  • Possesses effective time management and critical thinking skills
  • Quick to adapt and think out of the box to find solutions
  • Committed and willing to go the extra mile to see a task to completion
  • Strong people interpersonal skills with a pleasant disposition and communication skills with a good command of English (both written and oral)
  • Proficient in Microsoft Office applications
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