Bukit Batok - IT Helpdesk Engineer

Responsibilities:

• Manage and maintain IT systems including servers, laptops, printers, and network infrastructure (LAN/Wi-Fi/VPN)
• Provide 1st and 2nd level IT support for staff (Windows, Office365, engineering software)
• Set up new user accounts, devices, and access rights in accordance with company policy
• Monitor cybersecurity compliance and liaise with Group IT security teams
• Manage relationships with local IT vendors, telecom providers, and hardware suppliers
• Coordinate procurement and inventory of IT equipment and software licenses
• Act as local IT project coordinator during system upgrades, migrations, or office expansions
• Support international collaboration tools (MS Teams, SharePoint, remote access tools)
• Troubleshoot hardware/software/network issues in coordination with global HQ
• Maintain documentation of systems, procedures, and asset records
• Collaborate with the IT department of Hanwha Ocean HQ in Korea to ensure alignment of global IT standards
• Provide support for the setup and management of dedicated servers, domains, and local infrastructure as needed

Requirements:

• Diploma / Degree in Computer / Info-Comm Technology or related
• At least 2-3 years of relevant working IT support experience supporting computer users
• Hands-on experience in supporting desktop/laptop hardware, network printer, Microsoft Windows, and standard software (Microsoft Office, Microsoft Outlook client, Antivirus, Internet browser) and Computer setup, Microsoft Active directory, VPN setup/troubleshooting
• Good communicator with strong problem-solving skills
• Ability to work in a team environment to engage and motivate team members
• Positive attitude and able to work well with culturally and geographically diverse teams