IT Support & Office Admin Specialist

Mission of the Role: As our IT & Office Administrator, your mission is to ensure our technology and essential office administration run seamlessly every day. You’ll be the person our team relies on to maintain secure, reliable systems, support employees with fast troubleshooting, and proactively improve our infrastructure and office environment through smart solutions and automation.

Key Responsibilities:

• Manage user accounts across our systems (Google Workspace, Slack, AWS, and other platforms)
• Set up and configure laptops (mostly Windows, some MacBooks) for new team members
• Troubleshoot hardware and software issues when they come up
• Maintain our legacy systems including cPanel/WHM for websites and email
• Manage DNS records (A records, MX records, CNAME, TXT records for SPF/DKIM/DMARC)
• Handle email deliverability issues and inbox placement monitoring
• Monitor website performance and keep things running fast
• Handle security monitoring and flag suspicious activities
• Manage software licenses and keep meticulous documentation
• Procure equipment as needed

• Monitor and optimize our hosting infrastructure
• Build automation projects or internal tools to make our operations smoother
• Basic web maintenance and troubleshooting (HTML/CSS/JavaScript/PHP knowledge helpful)

• Manage and coordinate office/pantry supplies, vendors, and facilities support, including pantry restocking, ordering essentials, liaising with maintenance/service providers, and keeping office facility, resources, and directories up to date.

We're looking for someone who:

• Loves technology and always learning new things
• Can write some code (doesn't need to be production-level, but you should be comfortable scripting and building small projects)
• Is meticulous with documentation and system organization
• Can handle both the mundane tasks and the creative problem-solving
• Doesn't mind repetitive work when it serves a purpose, but also looks for ways to automate it
• Takes ownership and can be counted on to follow through
• Is self-taught in at least some areas - we value people who figure things out
• Proactive and ensures the office runs smoothly without needing constant supervision.

You should have:

• Strong general knowledge of how computers and networks work
• Understanding of DNS management and email infrastructure (MX records, SPF, DKIM, DMARC)
• Ability to learn new tools and platforms quickly (Google is your friend!)
• Basic understanding of networking, routers, and troubleshooting connectivity
• Security awareness - understanding of basic security principles and best practices
• Some coding/scripting ability (even if self-taught)

Bonus points for:

• Gets excited about AI and automation, and have been actively using it
• Experience with Google Workspace administration
• AWS or cloud hosting experience
• cPanel/WHM knowledge
• Email deliverability troubleshooting experience
• Python, JavaScript, or other scripting languages
• Building automation or internal tools
• Experience with backup solutions and disaster recovery