IT Support Executive (1 Year Contract | Central | 5 days) DT

• Provide first-level IT support by diagnosing and troubleshooting issues related to laptops, servers, internal systems, web applications, and mainframe platforms.
• Respond to and manage user-reported technical issues, ensuring timely resolution or escalation when required.
• Escalate complex incidents to Tier 2 IT support and follow up to ensure issues are resolved efficiently.
• Maintain and prepare regular reports on IT support activities for the team and supervisor.
• Conduct basic user training and provide guidance on IT systems and tools where necessary.
• Support ad-hoc IT initiatives, system implementations, or improvement projects as assigned.

• Diploma in Information Technology or a related field.
• Minimally a year of relevant experience
• Strong customer service orientation with good communication and interpersonal skills.
• Ability to troubleshoot technical issues effectively with a proactive problem-solving approach.
• Good time management and basic project coordination skills.
• Broad IT knowledge including laptops, phone systems, web platforms, software applications, and mainframe environments.

Attention to: Debbie Tan ([email protected])

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We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Debbie TAN | Registrations No: R26159853