[GOVT] Deputy Director, Customer Insights & Service Design (Public Health) - Toa Payoh

Are you a strategic leader with a passion for transforming public services through data-driven insights and human-centred design? You’ll be part of a mission-driven organisation that puts people at the centre of public health services.

Salary: Up to $12K Basic and additional bonuses

Job Scope:

• Design and lead robust strategies to collect, analyse, and interpret insights from surveys, feedback platforms, and service interactions.
• Spearhead key segmentation projects such as Know-Your-Customer (KYC), ensuring targeted and inclusive service delivery.
• Leverage analytics tools (e.g. Power BI, machine learning, survey platforms) to create impactful dashboards and reporting.
• Present regularly at senior forums to influence strategic priorities and advocate for citizen-centric innovation.
• Lead cross-functional teams in redesigning public services using Human-Centred Design (HCD) methods.
• Inspire and manage a multidisciplinary team across Customer Experience, Insights, and Service Design portfolios.

Requirements:

• Bachelor's Degree in Business, Statistics, Service Design, Data Analytics, or a related field
• At least 10 to 12 years' of progressive experience in customer experience, market research or service design
• Excellent analytical and problem-solving skills, with hands-on experience using statistical software
• Familiarity with survey tools, customer data management platforms
• Practical knowledge of process improvement methodologies like BPR, Six Sigma, Lean

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