IT Service Desk | 1 Year Contract | Rotating Shift Cycle #JT - Yishun

apartmentRecruitFirst placeYishun scheduleFull-time calendar_month1/7/25

Location : North Region
Duration : 1 year contract
Working Hours : Rotating 12 hour shift (2 days work with 2 days off day)
Rotating Shift : 12 hr day or night shift

Salary : Up to $3000

Job Scope

Provided first-call resolution (FCR) through phone and email support, ensuring timely responses and initial troubleshooting
Escalated unresolved issues to second-level support and tracked progress while maintaining case ownership until closure
Maintained clear communication, offering regular updates to customers and managing expectations in line with service levels
Handled incident classification and prioritization, and alerted the team lead in case of unusual call surges or patterns

Requirement

Min 1 year End user support experience, Desktop or Technical Service Desk
Must have contact centre experience (remote support)

Interested applicants feel free to apply directly or send your resume to [ [email protected] ] or Text/Whatsapp me at [ 8854 7132]

WHATSAPP ME WITH YOUR RESUME FOR FAST REPLY

Jayden Tan

Outsourcing Team

EA License No: 13C6342

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