Customer Service - Debt Recovery (No experience required)

Responsibilities:

• To make phone calls, send reminders and to communicate with customers for all repayment matters
• To send out over due notices for customers who may have missed repayments
• To be able to listen and understand customers’ situation well in order to suggest a solution or a suitable payment plan
• To identify, recover and keep track of assigned accounts for outstanding debts
• To investigate and resolve any discrepancies for the customers
• To build good and lasting relationships with customers to avoid future issues
• To follow-up closely with customers for payment
• To provide clear and coherent explanation of loan contract terms, products and details to customers
• To answer customers’ queries and to explain loan procedures over the phone
• To help in administrative duties such as photocopying and filing when necessary

Requirements:

• Education: Minimum N Level certification.
• Experience: At least 5 years of relevant working experience. In-house training will be provided.
• Skills:
• Proficient in PC usage.
• Strong communication and interpersonal skills.
• Ability to communicate effectively with Chinese-speaking customers.
• Attributes:
• Friendly, open-minded, and positive attitude.
• Self-motivated and diligent with attention to detail.

• 1 Off day on Weekday, 1 Off day on Sunday(fixed).