Data Center Operations & Customer Service Engineer

Role Summary

The Data Center Operations & Customer Service Engineer provides operational and technical support for production infrastructure and customer services. The role performs hands-on data center operations and supports troubleshooting activities involving servers, networking equipment, and data center infrastructure.

• Respond to customer incidents and service requests according to SLA requirements.
• Create and manage operational tickets and coordinate with engineering teams.
• Perform routine data center inspections including servers, racks, cabling, and networking equipment.
• Execute operational procedures such as rack/stack, cabling, and hardware component replacement.
• Assist engineers with troubleshooting by collecting logs, hardware indicators, and diagnostic information.
• Support monitoring systems and participate in incident response processes.

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience.
• 2–5 years of experience in data center operations or infrastructure operations.
• Hands-on experience with servers, networking equipment, and data center environments.
• Basic Linux system administration and operational experience.
• Understanding of networking fundamentals such as TCP/IP and switching.
• Ability to work in 24×7 shift rotations including nights, weekends, and public holidays.

• Hands-on experience performing rack/stack, cabling, and hardware maintenance in data centers.
• Experience troubleshooting server and network equipment.
• Familiarity with monitoring systems and incident management tools.
• Experience supporting large-scale infrastructure environments.