Operations Manager

Responsibilities:

• Manage a team of Customer Service, Logistic, Inventory & Product Management.
• Develop and implement strategies to optimize operational processes and enhance productivity, ensuring timely and cost-effective delivery of products and services.
• Collaborate with cross-functional teams to streamline workflows, reduce waste, and improve overall operational efficiency.
• Monitor key performance indicators (KPIs) and metrics to track performance, identify areas for improvement, and drive operational excellence.
• Proactively address customer concerns and issues to ensure high levels of customer satisfaction and retention.
• Manage and oversee third-party logistics (3PL) partners to ensure efficient warehousing, distribution, and fulfillment activities. Drive inventory accuracy through regular stock audits, root cause analysis of discrepancies, and implementation of corrective actions
• Lead inventory planning activities, working closely with sales to allocate stocks for backlog and coordinate with factory to forecast demand accurately and optimize inventory levels.
• Spearhead the usage of SMART system for demand planning purposes in order to have sufficient stocks for delivery.
• Prepare and present Inventory, and Operations Planning (SIOP) reports to MD, highlighting key trends, risks, and opportunities.
• Oversee the warranty process, including claims processing, analysis, and resolution, to minimize warranty costs and enhance customer experience.
• Develop and implement inventory management strategies to optimize inventory levels, reduce excess stock, and minimize obsolete inventory (SLOB).
• Manage relationships with contractors and service providers, ensuring adherence to contractual agreements, quality standards, and performance expectations.
• Identify opportunities for process improvement and cost optimization, leading cross-functional teams to implement best practices and drive continuous improvement initiatives.
• Utilize tools such as Qualtrics for gathering customer feedback and aligning operations with customer expectations.
• Provide strong leadership to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear expectations, provide direction, and support the professional development of team members to maximize their potential.
• Lead by example, demonstrating integrity, professionalism, and a commitment to excellence in all aspects of operations management.

Requirements:

• Diploma or bachelor's degree in business administration, Operations Management, or related field
• Minimum of 5 years of experience in operations management and 3PL, preferably in Manufacturing.
• Proven track record of team management, with the ability to inspire and motivate team members to achieve goals.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proficient in Google Spreadsheet / Microsoft Excel (Vlookup, Hlookup & etc)
• Experience with process improvement methodologies such as Six Sigma or Lean Manufacturing is a plus.
• Experience with ERP systems, Salesforce experience is a plus
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.