Executive, Stakeholders Management

Purpose of the Role:

Reporting to the Deputy Director, you will work support the Stakeholders Management Department particularly donor engagement and retention by ensuring timely communication, accurate donation processing, and meticulous data management. This includes but not limited to liaising with donors, preparing of reports, and maintaining the integrity of stakeholder information.

Key Responsibilities:

• Engage and coordinate with appointed third party fundraisers
• Support fundraising operations and initiatives
• Track, monitor, and report on KPIs to measure effectiveness

• Manage communication with donors on a timely basis through various channels
• Follow up with donors on failed transactions and provide service recovery
• Proactively engage existing donors to explore opportunities for increased giving, strengthening long-term donor partnerships
• Engage and build relationships with walk-in/call-in donors to strengthen donor retention

• Perform daily and weekly reconciliation of donations for reporting purposes
• Conduct data cleansing, validation, and uploading into our internal CRM system
• Generate accurate and timely monthly reports

• Perform donation data entry and ensure accurate information records in our CRM database (e.g. donation mailers and other sources)
• Maintain filing and documentation of department folders
• Provide general administrative and operational support to the department when required

Criteria:

• Diploma or Degree in Business Administration, Communications, or a related field
• At least 1 year of relevant experience, fresh graduates are welcome to apply
• Prior experience in handling calls, data and CRM system will be beneficial
• Comfortable working with big amount of data
• Detail-oriented with strong organisational and data management skills
• Demonstrated ability to handle sensitive information with discretion and maintain confidentiality at all times
• Proficient in working within SOPs and processes and apply to work assigned
• Strong written and verbal communication skills, with the ability to engage donors and stakeholders professionally