Customer Service Executive (Retail)

Customer Service Executive - Join Asia's Leading Precious Metals & Bullion Dealer!

Why Join LPM Singapore?

We have experienced consistent year-on-year growth and have recently expanded with the opening of LPM Singapore.

We are a fast-growing company looking for a highly energetic, enthusiastic and fantastic local talent to join our expansion in Singapore. We offer fast-track career development opportunities and competitive remuneration to the right candidate.

Key Responsibilities:

• Conduct over-the-counter retail sales with walk-in customers
• Service and assist all walk-in customers that enter the shop
• Handle fulfilment of pick-up orders for customers
• Facilitate and perform KYC checks in accordance with the company’s internal policies
• Maintain cleanliness and tidiness of the shop and all its visual elements
• Setup the shop prior to opening hours to ensure smooth operations
• Receive and reconcile incoming inventory shipments from vendors
• Assist with order fulfilment process for international customers
• Handle data entry and filing relevant to daily tasks
• Perform additional sales & operations related tasks as required by management.

Experience and qualifications:

• Minimum 1 year or above working experience in a front-facing customer service role
• Experience or knowledge of the precious metals industry will have a strong advantage
• Excellent customer service skills and professional presentation are essential for the role
• Proficiency in Microsoft Excel and Office will be viewed favourably
• Team player with strong willingness to learn and grow
• Good written and verbal communication skills in English are essential
• Ability to multitask and manage time effectively in a high-pressure environment

Benefits of the role:

• Annual Wage Supplement equivalent to 1 month salary
• Up to 14 days of annual leave
• Staff discount program
• Fixed working schedule from Monday to Friday; no weekend work required
• Significant career growth opportunity at a newly-started business with the backing of a publicly listed NYSE company

Apply today!

If you believe you have what it takes to succeed, please don’t hesitate to submit your application along with your full resume and expected salary today!