Bukit Batok - Customer Service Manager (West/Environmental Services/Up to $4.5K) (ID: 685598)
PERSOL Bukit Batok Full-time
Responsibilities
- Lead, coach, and mentor the customer service team to deliver excellent service.
- Manage sales leads, proposals, service forms (eSEF), and invoicing.
- Oversee daily operations, including customer inquiries, service issues, complaints, and escalations.
- Maintain organized filing and customer database systems.
- Drive digital transformation initiatives and system adoption.
- Manage major client accounts, including contracts, service reviews, and relationship building.
- Prepare monthly performance and operational reports, monitor SOP adherence, and track KPIs.
- Analyze feedback, trends, and complaints to identify root causes and lead service improvement initiatives.
- Collaborate with Business Development and cross-functional teams to ensure smooth service delivery.
- Undertake additional responsibilities as assigned by management.
- Possess at least Degree in any field, with 2 years of Supervisory experience
- Strong adaptability, problem-solving, and analytical skills.
- Excellent communication skills with a pleasant and professional demeanor.
- Able to thrive in a fast-paced environment
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)
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• Manage sales leads, proposals, service forms (eSEF), and invoicing.
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