Project Coordinator (6-month contract) - Customer Onboarding & Implementation

Our client, a US listed multinational corporation and leader in its field, is seeking a suitable candidate to join as Customer Onboarding & Implementation Project Coordinator.

In this role, you will be the central point of contact for onboarding new manufacturing systems and tools at customers’ site and coordinating the seamless migration/move-in of their data, tools and systems to our client’s platform.

1. Customer Onboarding & Relationship Management

• Primary Point of Contact: Serve as the main operational contact for customers during their transition and move-in phase.
• Expectation Management: Walk customers through the onboarding roadmap, setting clear expectations regarding timelines, prerequisites, and deliverables.
• Feedback Loop: Act as the voice of the customer internally, gathering feedback to continuously improve the move-in process.

1. Migration & Tool Coordination

• Scope & Plan: Assess customer-specific tools and data structures to map out tailored migration plans.
• Execution Tracking: Coordinate the step-by-step setup, configuration and data transfer from legacy customer tools to our client’s internal platforms.
• Troubleshooting: Identify potential roadblocks or technical gaps during the migration phase and work with technical teams to resolve them swiftly.

1. Cross-Functional Collaboration

• Internal Alignment: Work closely with Sales, Customer Success, Product and Technical Support teams to ensure a frictionless handoff.
• Resource Allocation: Schedule and facilitate alignment meetings, training sessions and technical deep-dives between customer stakeholders and internal experts.

1. Documentation & Reporting

• Progress Tracking: Maintain real-time updates in our client’s project management tools (e.g., Jira, Asana, Monday.com).
• Playbook Creation: Document standard operating procedures (SOPs) and build reusable templates to optimize future customer move-ins.

• Experience: 2–4 years of experience in project coordination, customer onboarding, implementation management, or a similar customer-facing technical role.
• Tech Savviness: Quick to learn new software, APIs, data migration tools, and project management platforms.
• Communication: Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Organization: Elite multitasking and time-management skills; ability to manage multiple customer migrations simultaneously without dropping the ball.

The ideal candidate is organized, proactive, customer-centric and thrives in a fast-paced environment. He/She excels at cross-functional communication and possesses the technical aptitude to understand customer workflows and tool integration. Ideally, you possess:

• Experience working in SaaS, IT consulting or tech-driven environments.
• Working knowledge of data mapping, CRM systems or enterprise software tools.
• CAPM, PMP or Scrum certification.

If you are keen in this 6-month contract job, please click the APPLY button.