Assistant Officer (Call Centre Customer Service) - Contract

apartmentRecruitFirst placeGeylang scheduleFull-time calendar_month18/3/26

RecruitFirst is hiring!
You will be outsourced/deployed to our client!

Assistant Officer, Customer Service
Location: Middle Road

?️ Contract Duration:

ASAP – Oct 2026 (8 months, contract)
Working Schedule:
5 to 6 days per week
Shift timings (rotational):
8:00am – 5:00pm
9:00am – 6:00pm
10:00am – 7:00pm
2:00pm – 11:00pm
Salary & Benefits:
$2,900 – $3,300 basic
? 1-month completion bonus
Job Scope:
Handle customer enquiries and account-related requests via calls, emails, and walk-ins
Respond to enquiries within established service standards
Contact customers with flagged applications/accounts during KYC screening to advise on follow-up actions
Provide first-level review and handling of customer feedback and account-related disputes
Escalate unresolved issues for further investigation and provide operational support
Assist with updating daily reports on contact trends and service performance indicators

✔️ Requirements:

Minimum 2 years of experience in direct customer service
Prior experience in a contact centre environment is preferred
Strong communication and problem-solving skills
Comfortable handling escalations and customer disputes
Able to work rotating shifts
Interested applicants, please apply Now!!

⚠️ We regret that only shortlisted candidates will be notified.

Chanel Loh Su Fui (R25158979)
Consultant
RecruitFirst Pte Ltd

EA13C6342

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