Customer service manager

Key Responsibilities

Lead and manage the customer service team to ensure excellent service delivery and client satisfaction

Handle customer enquiries, feedback, and service recovery in a professional and timely manner

Develop and implement customer service policies, procedures, and service standards

Monitor customer service performance and identify opportunities for improvement

Support the Managing Director in coordinating operational matters across departments

Assist in managing administrative processes, reporting, and internal communications

Work closely with internal teams to ensure smooth service delivery and operational efficiency

Prepare operational reports and provide updates to the Managing Director

Ensure compliance with company policies, service protocols, and regulatory requirements