Account Manager - Toa Payoh
Toa Payoh Full-time
As an Account Manager, you will be the primary point of contact between the company and its clients. Your core responsibility is to build and maintain strong, long-term client relationships, ensuring client satisfaction while aligning their goals with the company’s products and services.
You will play a vital role in driving client retention, revenue growth, and overall customer success.
Job Responsibilities:
- Build and maintain strong relationships with clients.
- Understand client needs and provide tailored solutions.
- Regularly check in with clients to ensure satisfaction.
- Identify opportunities to upsell or cross-sell services.
- Work with internal teams (sales, marketing, product) to meet client goals.
- Analyze client data to track account performance and trends.
- Forecast revenue and support business growth planning.
- Address client issues quickly and effectively.
- Monitor and improve customer satisfaction.
- Stay updated on market trends and contribute to sales strategies.
Job Requirements:
- Diploma in Business, Marketing, or a related field.
- Experience in account management or customer service.
- Strong communication and problem-solving skills.
- Ability to manage multiple clients and prioritize tasks.
- Familiarity with CRM tools and data analysis.
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