Customer Support Associate / Officer - ref. q40632203

The Customer Support Associate will support the operations team in managing administrative and client-facing tasks for health screening projects.

Key Responsibilities:

• Appointment Scheduling & Coordination:
• Schedule and confirm patient appointments via phone, email, and online systems.
• Coordinate screening requirement between corporate clients and clinic staff.
• Client Communication:
• Answer inbound calls and emails promptly, addressing patient and corporate client inquiries.
• Provide clear instructions to patients regarding screening requirements and appointment dates.
• Data Management:
• Accurately enter and verify patient information into electronic health records systems.
• Outstanding Case Management:
• Track and follow up on outstanding cases before project deadlines.
• Maintain records of pending cases and escalate unresolved issues to supervisors.
• Compliance & Reporting:
• Adhere to data protection regulations (e.g., PDPA) and clinic policies.
• Prepare weekly reports on appointment attendance, pending cases, and project status.
• Operational/Admin Support:
• Assist with health screening logistics preparation.
• Occasional onsite support as required.
• Work closely with healthcare providers and stakeholders to promptly address and resolve issues as they emerge.
• Any other duties as assigned.

• Knowledge of health screening, medical tests and EHR systems is advantageous.
• Proficiency in using Microsoft Office and other relevant tools.
• Ability to multitask, prioritize deadlines, and manage sensitive information confidentially.