Customer Support Specialist
Cargo Community Network Pte Ltd Queenstown Full-time
To support the growth in our operations, we are looking for:
CUSTOMER SUPPORT SPECIALIST
Responsibilities:
- Perform first level customer support for CCN suite of product and services as part of a team.
- Support channels include email, phone call, and chatbot, and managed via a ticketing system.
- Work with CCN’s partners to improve accuracy and efficiency in the support process.
- Manage existing, new and potential customers on any demo, trial and implementation of the services.
- May require onsite support at customers’ locations occasionally.
- Supervise, guide and train on CCN product and services, to both internal team and external customers.
- Working hours on Tuesday to Friday inclusive, and alternate Saturdays.
Requirements:
- Possess a diploma or equivalent.
- About 1-2 years working experience in a customer support environment.
- Have good verbal and written communication skills.
- Be PC literate.
- Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.
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