Bukit Merah - Customer Support Specialist – Web & Chat Platforms - Geylang Bahru
Leading Utilities Group company
Duration: 12 months extendable/convertibleWorking Location: Kallang Sector
Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm
Job Responsibilities- Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
- Simultaneously handle multiple chats
- Provide appropriate solutions and alternatives timely to meet the KPIs.
- Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
- Payment arrangement (dunning block, instalment plan, payment deferment etc.)
- Other ad-hoc duties as assigned
- At least 1 years of relevant work experience in customer service and handling chat enquiries
- Strong customer service skills
- Excellent communication, written and interpersonal skills
- Ability to multitask, organize and prioritize work
- Ability to work independently while being a cohesive team member
Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
Contact number: 8189 1194
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