Service Desk Analyst
Morgan Mckinley Pte Ltd Singapore
Job Description
Job Title:Service Desk Analyst (Onsite)
Job Type:6months contract with a possibility to extend or to go perm!
Salary:up toS$2,800/month plus completion bonus!
Are you passionate about delivering exceptional IT support Join us as a Service Desk Analyst and be the first point of contact for our internal and external users!
Key Responsibilities:
- Act as the primary contact for inquiries and issues raised by users.
- Ensure client and stakeholder satisfaction by minimizing rework and meeting service targets.
- Serve as a backup resource during contingency situations to ensure seamless operations.
- Review and follow up on tickets with L2 Support to ensure timely updates and resolution within SLA deadlines.
- Prepare and analyze reports to identify actionable insights that drive process improvements.
Qualifications:
- Bachelor's Degree in Computer Science or related field.
- 1-2 years experience in Service Desk or IT Support role.
- Ability to work efficiently under pressure and meet deadlines.
- Strong communication and problem-solving skills.
Westpac BankSingapore
Role Title: Service Desk Engineer (12 months contract)
Role location: Singapore Based
How will I help?
As the Service Desk Engineer, you will be responsible for acting as the first point of contact through handling of calls and emails...
Nobility Placement Services Pte. LtdSingapore
Job Description
Job Requirements:
Degree/Diploma in Information Technology or equivalent.
Must have minimum 3 years of Experience in Technical Support / 24X7 Service Desk
Must have experience in supporting Computer Hardware, OS, Software...
Singapore
company with heavy investments in IT.
To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment. (EA: 94C3609/ R1219669)
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• skills
it support, service desk support...