Business Development Manager/Senior Manager

placeWoodlands scheduleFull-time calendar_month 
Business Development Manager/Senior Manager
Key Responsibilities
  1. Service Delivery & Quality Assurance
  • Coordinate with supervisors and clients to ensure high standards of cleaning service delivery.
  • Compile, analyze, develop, and review operational plans to enhance work procedures and service quality.
  • Implement and monitor safety measures to ensure compliance during cleaning operations.
  • Conduct regular audits and reviews of cleaning job reports for submission to management.
  1. Financial & Resource Management
  • Assist in budget planning for cleaning operations, optimizing cost efficiency.
  • Manage inventory by conducting stocktakes and allocating cleaning equipment, technologies, and supplies to project sites.
  • Identify and recommend suitable tools and technologies to improve cleaning processes.
  • Develop and enforce maintenance schedules for tools, equipment, and assets.
  1. Workforce Management
  • Plan and facilitate work schedules, manpower deployment, and staff capability development.
  • Oversee recruitment, onboarding, and training of cleaning personnel for new projects.
  • Provide operational coverage when required, including hands-on cleaning tasks.
  • Ensure adherence to workplace safety and compliance standards.
  1. Incident & Crisis Management
  • Lead and guide teams in responding to major incidents/emergencies on-site.
  • Investigate and resolve operational issues, escalating concerns to management when necessary.
  • Maintain incident reporting protocols and ensure timely documentation of events.
  1. Sales Management and Client Acquisition
  • Develop and implement targeted sales strategies to drive revenue growth and expand market presence.
  • Identify, engage, and qualify prospective clients through proactive outreach and relationship-building.
  • Manage and maintain a robust sales pipeline, ensuring timely follow-ups and accurate forecasting.
  • Lead contract negotiations and pricing discussions to secure profitable agreements.
  • Coordinate closely with business development and operations teams to ensure smooth transition from sales to service delivery.
  • Provide insightful sales reports and market intelligence to inform strategic decision-making by senior leadership.
Requirements
  • Prior experience in operations management within commercial cleaning or facility services.
  • Strong organizational and analytical skills to drive service improvements.
  • Knowledge of safety regulations, including workplace health & environmental compliance (ISO 14001, NEA Clean Mark, etc.).
  • Ability to manage budgets and optimize resources efficiently.
  • Effective communication and leadership skills to coordinate with clients and teams.
  • Adaptability to handle dynamic work environments and operational challenges.
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