[ref. u82830018] Service Desk/ IT Support Helpdesk - Toa Payoh
ITCAN PTE. LIMITED Toa Payoh Full-time
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
RecruitFirstToa Payoh
IT Service Desk Engineer (1 year contract) - Reputable Company
Mon-Fri: Office hours
Looking to build your foundation in IT support within a global tech environment? Join a fast-paced team where you’ll get hands-on experience managing IT issues...
MORGAN MCKINLEY PTE. LTD.Toa Payoh
significant knowledge to job family community.
• Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise. Regularly produces internally published material such as knowledge briefs, service...
TempServ Pte LtdBukit Batok, 10 km from Toa Payoh
Responsibilities:
• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e...