Bukit Batok - Service Desk Analyst | Entry level

apartmentTempServ Pte Ltd placeBukit Batok scheduleFull-time calendar_month 

Responsibilities:

  • Monitor enterprise IT networks, server systems and commercial clouds.
  • Single point of contact with customers/users, resolver groups, third party service providers and other departments
  • Answer hotline calls and respond to e-mails within agreed timescales
  • Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
  • Maintain documentation and comprehensive records of issues and problems

Requirements:

  • Degree/Diploma/Higher NITEC in Information Technology/Computer Sciences/ Telecommunication
  • Entry level are welcome to apply.
  • Strong teamwork and communication skills
  • Excellent customer service skills
  • Prior experience in Network Operations Centre (NOC) environment preferred
  • Only Singaporean may apply.

Interested candidates, please send your updated CV to [email protected]

Tempserv Pte Ltd (06C3645)

R1983591

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