Remote Desktop Service Support (RDSS)

apartmentITCAN PTE. LIMITED placeToa Payoh calendar_month28/4/26

Working Hours: 12-hour rotating shift

Day Shift: 8:00 AM – 8:00 PM
Night Shift: 8:00 PM – 8:00 AM
Schedule: 2 days' work / 2 days off

Job Responsibilities

Provide Level 2 technical support and act as an escalation point for Level 1 Service Desk issues.
Diagnose and resolve technical issues remotely within the defined Service Level Agreement (SLA).
Deliver remote technical support.
Troubleshoot and resolve software installation and upgrade issues through Software Center / CCMCache.
Support users with Microsoft 365 (M365) account issues, including access, sign-in, and general usage.
Generate logs, screenshots, and diagnostic information for escalation to third-party vendors when required.
Troubleshoot basic network connectivity issues affecting user systems.
Collaborate with team members to share knowledge and improve troubleshooting processes.

Requirements

Minimum 2 years of relevant experience in:
- Desktop Support
IT Remote Support
IT Service Desk
Experience supporting enterprise users remotely.
Familiarity with Microsoft 365, Windows environment, and remote troubleshooting tools.
Ability to work 12-hour rotating shifts (day and night).

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