Remote Desktop Service Support (RDSS)
ITCAN PTE. LIMITED Geylang
Working Hours: 12-hour rotating shift
- Day Shift: 8:00 AM – 8:00 PM
- Night Shift: 8:00 PM – 8:00 AM
- Schedule: 2 days' work / 2 days off
- Provide Level 2 technical support and act as an escalation point for Level 1 Service Desk issues.
- Diagnose and resolve technical issues remotely within the defined Service Level Agreement (SLA).
- Deliver remote technical support.
- Troubleshoot and resolve software installation and upgrade issues through Software Center / CCMCache.
- Support users with Microsoft 365 (M365) account issues, including access, sign-in, and general usage.
- Generate logs, screenshots, and diagnostic information for escalation to third-party vendors when required.
- Troubleshoot basic network connectivity issues affecting user systems.
- Collaborate with team members to share knowledge and improve troubleshooting processes.
- Minimum 2 years of relevant experience in:
- - Desktop Support
- IT Remote Support
- IT Service Desk
- Experience supporting enterprise users remotely.
- Familiarity with Microsoft 365, Windows environment, and remote troubleshooting tools.
- Ability to work 12-hour rotating shifts (day and night).
BF InternationalGeylang
Role Overview:
We are seeking a highly analytical and detail-oriented Skin Analysis Operations Specialist (Remote) to enhance the performance and efficiency of our Skin Analysis team. This role involves supporting client interactions, developing...
ITCAN PTE. LIMITEDToa Payoh, 4 km from Geylang
Service Desk issues.
• Diagnose and resolve technical issues remotely within the defined Service Level Agreement (SLA).
• Deliver remote technical support.
• Troubleshoot and resolve software installation and upgrade issues through Software Center...
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Security Engineer. We're seeking a skilled expert to contribute to the engineering and operations of our Internet proxy (Zscaler) and remote access (Citrix NetScaler) solutions.
KEY FEATURES OF THE POSITION
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