Skin Analyst Operations Specialist, Remote (1 Year Contract)

Role Overview:

The ideal candidate will combine critical thinking, a strong skincare background.

This is a work-from-home position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.

What You Will Do:

Client Support & Analysis:

• Assist in managing chat-based client communications to provide timely and accurate skin solutions.
• Support Skin Analysts (SAs) in critical thinking and analysis for tailored skincare routines and recommendations.
• Participate in consultations virtually as needed to gain deeper insights into specific client profiles and unique skin concerns.

Product & Resource Expansion:

• Research and source new products to expand the Befound Bshop product library.
• Build and maintain a robust skincare logic map and the Befound skincare Incidecoder, streamlining product recommendations based on ingredients and efficacy.

Operational Innovation:

• Continuous improvements to refine systems and processes to improve the efficiency and accuracy of skin analysis operations.
• Collaborate with cross-functional teams to integrate advanced tools and resources into the skin analysis workflow.

What You Will Bring:

• Passionate about skincare and is inquisitive about skincare ingredients
• Strong background in skincare, dermatology, or a pharmaceutical field
• Familiarity with skincare product ingredients, formulations, and their applications.
• Exceptional analytical skills and the ability to translate data into actionable insights.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
• Strong communication and interpersonal skills, with a client-first mindset.
• Able to work on rotating weeks (Mondays to Saturdays, Tuesdays to Saturdays)

What We Offer:

• A work-from-home environment in a fast-growing, pioneering start-up.
• A supportive and collaborative team culture that celebrates each other’s success.
• Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).