Customer Service Officer (Insurance, Front line, Central) - Toa Payoh - ref. r62637615

RecruitFirst is hiring! You will be outsourced to:

Salary: Up to $3800 per month (depending on exp)

Job Description:

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
• Ensure unresolved issues over the counter are promptly followed up within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
• Provide excellent customer service experience
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre
• May be rotated amongst the different Service Centres
• Undertake projects or other responsibilities as assigned

Requirements:

• GCE ‘A’/ Diploma/ Degree holder from recognized institution
• Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous
• A team player with good writing, interpersonal and communication skills.
• Applicant must be comfortable to work in Frontline Environment
• Singaporeans only.