Senior Customer Service Officer - Toa Payoh

Job Purpose

At AHL, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.

Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building valuable skills in hospitality, event coordination, and customer engagement.

• Opportunities for development and growth
• Medical & Dental Benefit
• AWS [13 month Bonus]
• Performance Bonus
• Annual Increment
• Flexi Benefit
• Overtime Payment

• Customer Service and Front-of-House Services
• Deliver warm, professional front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.
• Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.
• Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.
• Venue Standards and Presentation
• Assist managers in upholding venue standards and ensuring smooth, consistent operations
• Oversee the upkeep and presentation of public areas ensuring it is always welcoming
• Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed
• Event Support and Coordination
• Help coordinate special events and gala performances to ensuring seamless operations and a positive, memorable guest experience.
• Provide exceptional hospitality services for partners, guests of honour, and VIPs.
• Manage and supervise casual staff during performances and events, ensuring top-tier service delivery.
• Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
• Safety and Conflict Resolution
• Adhere to safety protocols and emergency evacuation procedures to ensure a secure environment.
• Address and resolve any issues or complaints with professionalism and a positive attitude.
• Venue Tours
• Conduct public tours, sharing the rich history and unique features of our venues enthusiastically, to deepen visitor engagement and appreciation.

Qualifications

• Diploma or relevant qualifications with equivalent years of experience

• Minimum of 3 years' experience in customer service or event management.

• Strong skills in providing friendly and professional interactions with the public.
• Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
• Fluent in spoken English and a second language.
• Basic proficiency in computer applications, including Microsoft Office.

• This is a 2-year contract position.
• Shift duties are required.

Your contributions will help create a welcoming, safe, and inspiring environment for all who walk through our doors!