Assistant Information Technology Manager

Reporting to the Director of Finance, the Assistant Information Technology Manager plays a pivotal role in managing and overseeing the hotel's technology infrastructure and ensuring seamless integration of IT systems to support daily operations and strategic initiatives from the senior management team.

Responsibilities:

• Managing and organizing all Business Applications, Databases and Messaging System of the property in accordance to the established procedures issued by the Management and the industries best practice processes.
• Prepare the hotels’ IT annual budgets and submit to corporate office for approval.
• Develop and spearhead the hotels’ IT infrastructure and support the extensive operation systems and network.
• Monitor the operational efficiency of the hotel IT systems and take appropriate remedial measures to correct systems inadequacies, etc.
• Source, evaluate and recommend IT systems for purchase and upgrade.
• Review and negotiate hardware/software maintenance contracts and software licensing with IT suppliers.
• Run an efficient department with an optimal staff level and operate a responsive IT support service to all IT users, which addresses systems problems /failures.
• Manage all associated activities in respect of IT systems changes thereby promoting seamless changes and minimizing disruptions to operations.
• Educate IT users on correct usage of IT systems and associated IT supplies and accessories to minimize systems failure.
• Supervise IT team and assign them work in accordance with priorities and skill capabilities so as to ensure optimum contributions to hotel operations.
• Conduct performance review of team member and provide honest feedback on their respective performance, the aim being to guide and improve where there is a shortfall in performance and reinforces the performance.

Requirements:

• Minimum of 5 years of IT experience, preferably hospitality industry.
• Diploma or Bachelor’s degree in Information Technology or Business Studies.
• Proficiency in Windows Operating System, and Hotel Related Business Applications (e.g. Opera, Opera Cloud, Infrasys etc)
• Good knowledge of multi property emails, websites, DNS and CISCO networks.
• Excellent communication skills (oral and written).
• Customer oriented