Toa Payoh - IT Business Analyst

About Akkodis:

Our mission is to engineer a smarter future and help our clients stay ahead in an ever-evolving digital landscape.

Job Description:

This position requires a strong understanding of system integration, APIs, and system architecture, along with excellent analytical, communication, and problem-solving skills.

Key Responsibilities:

• Support SDLC: Assist IT team leaders throughout the software development lifecycle (SDLC) to ensure smooth execution from planning to deployment.
• Business and Functional Requirements: Gather, analyze, and document business and functional requirements from stakeholders.
• Collaboration with IT Team: Work closely with IT team leaders to translate business needs into actionable solutions, and collaborate with external vendors.
• Gap Analysis & Process Improvements: Conduct gap analysis and propose recommendations to improve operational efficiency.
• Testing & UAT Facilitation: Conduct IT testing and facilitate User Acceptance Testing (UAT) to ensure solutions meet business requirements.
• Documentation & Training: Develop and maintain process documentation, user guides, and training materials for end-users.
• Liaison Role: Act as a liaison between business units and IT to ensure alignment of business objectives with IT solutions.
• Support Upgrades & Integrations: Assist in system upgrades and integrations by assessing user needs and system capabilities.
• Helpdesk & Troubleshooting: Provide helpdesk support, troubleshooting IT-related issues for end-users to ensure seamless IT operations.
• Service Requests Monitoring: Monitor and respond to IT service requests, ensuring timely resolution of technical problems.
• Vendor Collaboration: Work with outsourced vendors to escalate and resolve complex issues.

Qualifications & Experience:

• Educational Background: Minimum diploma in Information Technology, Business Administration, or a related field.
• Experience: At least 3-5 years of working experience in IT and project management.
• Salesforce CRM Support: Experience with Salesforce CRM (Sales/Service CRM, Experience Cloud) will be an advantage.
• Strong knowledge of system integration, APIs, system architecture, and IT-related terminologies.
• Analytical Skills: Ability to analyze business processes and identify areas for improvement.
• Communication & Problem-Solving: Strong communication skills and the ability to collaborate with multiple teams to deliver solutions effectively.