IT Support

apartmentGenesys placeBukit Batok scheduleFull-time calendar_month5/5/26

Company Overview

Genesys Solutions Pte Ltd, founded in 2005, is a leading IT service and consultancy firm delivering innovative IT solutions to support diverse business needs and help clients maintain a competitive edge through professional services and teamwork.

Job Summary

You will manage installation, support, and maintenance of client IT platforms, ensuring service levels are met while resolving incidents and supporting users locally and regionally.

Responsibilities

Install client platforms and manage daily support operations to meet agreed business needs and service levels
Deliver timely IT support to business users both locally and regionally to minimize downtime
Process and resolve service requests related to client platforms efficiently
Troubleshoot system and network issues to restore normal operations promptly
Investigate and resolve escalated incidents with quality solutions to reduce impact
Communicate timely status updates to stakeholders during incident and service request handling
Monitor service levels, document system configurations, and maintain accurate records for reporting
Participate in client platform implementation, deployment, and upgrade projects to ensure successful delivery
Maintain and update procedural and configuration documentation to support operational consistency

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