Senior/ Executive, Emergency Medicine (Contract till July 2026)

Assist the Clinical HOD and Operations Director in providing operational, administrative, and project management support to the clinical department.

• Ground operations role – manage a team of PSCs/ PSAs
• Operations planning role – manage a team of EAs and/or AAs
• Assist RO in designing and implementing projects that improve clinical and service outcomes in conjunction with stakeholders
• Participate in and implement departmental and institutional IT initiatives
• Address patient feedback and develop plans to close service and clinical gaps
• Monitor accrued revenue collection (monthly) and dropped charges (weekly)
• Liaise with stakeholders to improve and manage department facility
• Participate and improve hospital and department plans for Emergency Preparedness
• Assist RO to organise, plan, implement, report and evaluate key operational processes
• Monitor department’s operational related performance scorecard in support of the hospital’s and department’s mission, vision and strategy
• Document department clinical, service and operational work processes
• Arrange working meetings and provide secretariat support
• To undertake other projects as assigned by RO

• Bachelor's degree
• 2 years of work experience, preferably from the service/healthcare related industry
• Good working knowledge of MS Office
• Knowledge of statistics