[ref. g02110601] Senior Credit Control Manager, Auto Department

Key Responsibilities:

1. Credit Management:

• Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
• Conduct regular assessments of customer creditworthiness and financial status.
• Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.

1. Collections Management:

• Oversee and manage the collections process, ensuring timely collection of payments from customers.
• Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
• Coordinate with the finance team to reconcile discrepancies related to customer accounts.

1. Team Leadership:

• Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
• Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.

1. Customer Relationship Management:

• Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
• Address customer inquiries and disputes in a professional manner to resolve issues promptly.

1. Reporting and Analysis:

• Prepare regular reports on collections performance and ageing for senior management.
• Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.

1. Compliance and Risk Management:

• Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
• Identify potential risks related to credit policies and adjust strategies accordingly.

1. Collaboration:

• Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.
• Participate in cross-functional projects and initiatives to optimize operations.

Qualifications:

• Degree in Finance, Accounting, Business Administration, or a related field.
• Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans. ( It’s acceptable if the candidates have experience primarily in auto finance and property-backed loans.)
• Proven experience (minimum 5 years) in credit control and collections management, with at least 3 years in a supervisory or team lead role.
• Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
• Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
• Proficient in MS Office.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to lead and motivate a team, fostering a collaborative work environment

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

We regret to inform you that only shortlisted applicants would be notified.

Han Tze Jian | EA Personnel No.: R1658384