Admin Assistant (Operations System Support)

Job Summary

Technicians may spot signs of hardware problems before they escalate, allowing your company to replace aging equipment before failures occur.

Job Responsibilities:

• Configuring and maintaining the networked computer system, including hardware, system software, and applications.
• Ensuring data is stored securely and backed up regularly.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer system.
• Providing technical support when requested.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Time management skills to provide updates and fixes within a promised time frame.
• Multitasking skills to assist multiple employees at once.
• Observational skills to recognize warning signs that indicate potential problems.
• Customer service skills to interact professionally and positively with employees and coworkers.
• Any other duties as assigned.

Job Requirements:

• Diploma in Information systems or information technology with at least 2-3 years of healthcare administrative experience.
• High-level knowledge of commonly used software, hardware and applications
• Experience in using Microsoft 365 suite of software and tools, SAP and other IT Systems for operations such as CCTV, Access Control, Visitor Management, Procurement, Data Analytics.
• Basic understanding in healthcare subsidies is a bonus
• Proficient with Microsoft Office applications.
• A team player with initiative and excellent service attitude.
• Ability to multi-task and work independently in a fast-paced environment.
• Ability to prioritize a wide range of workloads with critical deadlines.
• Availability outside of working hours to resolve emergency issues promptly.
• Excellent critical thinking and problem-solving skills.