Customer Service Ambassadors - Transit Tours @ Changi Airport [Shift & Renewable Contract] — Part Time Position - Part Time Position
WOOPA TRAVELS PTE. LTD. Bedok Part-time
About The Company
Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.
The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore.If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!
Job Description- 6-hours AM & PM shifts (8am to 1pm, 1pm to 6pm).
- To be stationed at customer service booths at the transit terminals of Singapore Changi Airport.
- Provide customer service for the booking, registration, waitlist and enquires of transit tours for passengers.
- Upkeep the customer service booths and ensure they are in good working condition and cleanliness.
- Maintain all equipment and logistics at the booths and ensure security of items.
- Escort passengers to meeting point & liaise with tour guides for commencement of transit tours.
- Attend all required trainings and updates.
- Uphold a high level of customer service standard.
- Manage feedback and complaints in a prompt and professional manner.
- Compile daily reports to project manager and supervisor.
- Perform other ad-hoc duties as assigned.
- Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
- Excellent verbal and interpersonal skills.
- Strong organizational and multitasking skills.
- Willingness to work in a fast-paced environment and learn continuously.
- Proficiency in MS Office and tour management software.
- Ability to work under pressure and meet deadlines.
- Knowledge of travel regulations and industry standards.
- Fluency in English both verbal and written.
- Availability to work at least four shifts a week, including public holidays and weekends.
Salary
Part-time: $10 /hr
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